Q: Where do I enter my registration (license) key?
A: If your demo or unlicensed copy has expired, you will be asked for the key
when the program starts up. If it has not yet expired, you can enter the
key by going into "Settings" then clicking the Enter License Key button.
Please note that the key consists of 18 uppercase letters and digits.
There is no letter "O" or "I" used in the key (these can easily be mistaken for
zero or one). Also, please be sure there are no extra spaces before or
after the digits.
Q: The field for "Employee ID" is grayed out, as are the buttons for
certain functions. What's wrong?
A: Check the Calculator Mode setting. In Calculator
Mode, you don't enter an employee ID, and you can't save your data to a
file -- thus, these functions are unavailable. If your Calc
button is clicked, unclick it and these items will no longer be grayed out.
Q: I'm running TimeCalc Classic™ Version 1.00 under Windows 2000, Windows
XP, or Windows ME. When I try to print, the program gives me an error message.
What can I do?
A: The newer versions of Windows introduced an incompatibility in the
printing system. We have revised TimeCalc Classic™ to use a report generator
that works under both the old and the newer versions. Please download the
current version of TimeCalc Classic™ here. IMPORTANT NOTE: The
current version data files are not compatible with version 1.00 data files, so
if you have old data files you want to read you will need to keep both versions
on your computer. Be sure to override the installation folder for the newer
version so it doesn't overwrite the older version.
Q: Sometimes the employee totals are off by an even hour. What should I
do?
A: The current version corrects the problem. Please download and
install the current version here; it is a free upgrade.
Q: I totaled my time cards on a calculator, then entered them into
TimeCalc Classic™. Why do I get different results?
A: You can't add and subtract times that are expressed in hours and minutes
on a calculator. If your time cards express times as hours and minutes (for
example, 08:30), a calculator will always give you the incorrect result.
Only times which are expressed as hours and hundredths can be added/subtracted
on a calculator.
Q: Does it matter whether I use hours and 100ths or hours and minutes?
A: Absolutely! It is essential that you set your Entry Units to
coincide with the way times are represented on your time cards, and that you set
your Result Units to agree with the way your payroll program or
payroll processor expects to receive them. If you clock in at 08:00AM and out at
09:15AM, the elapsed time is 1:15 (one hour, fifteen minutes). Some time clocks
represent this as 1:15, but others represent it as 1.25 (one and one-quarter
hours). Clearly, you need your TimeCalc Classic™ settings to agree with this.
Similarly, if your payroll program expects you to enter 1.50 (for one and
one-half hours) but you enter 1.30 (one hour and thirty minutes), you'll have
the incorrect result.
If your question isn't answered above, please submit a support request
here.
