Q: Where do I enter my registration (license) key?
A: If your demo or unlicensed copy has expired, you will be asked for the key
when the program starts up. If it has not yet expired, you can enter the
key by going into "Settings", clicking the "Features" tab, then clicking the
Enter Registration Key button. Please note that the key consists of 18
uppercase letters and digits. There is no letter "O" or "I" used in the
key (these can easily be mistaken for zero or one). Also, please be sure
there are no extra spaces before or after the digits.
Q: Why do I have to re-enter my employees every pay period? Isn't there a
way of keeping the employees from one pay period to the next?
A: The newest versions of TimeCalc 2000 have a file wizard that
permits you to start a new file by copying the contents of a file from the
previous period. Just click on the File button and go from there.
Even if you have an earlier version, the following steps will work perfectly:
(1) To start your new file (for the current period), first open the file for the
previous period, (2) click the New button, which will delete all
the time transactions from the previous period (but leave employees and
departments intact), then (3) click Save As to save the new file
under new name. That's all there is to it!
Q: I totaled my time cards on a calculator, then entered them into
TimeCalc 2000™. Why do I get different results?
A: You can't add and subtract times that are expressed in hours and minutes
on a calculator. If your time cards express times as hours and minutes (for
example, 08:30), a calculator will always give you the incorrect result.
Only times which are expressed as hours and hundredths can be added/subtracted
on a calculator.
Q: I run Windows 98 and when I try to print, I get an Invalid
Floating Point Exception. What causes this and what should I do?
A: This problem is caused by a defect in your printer driver. While it occurs
in many printer drivers, HP Laserjet drivers are well-known for this problem.
You should download the most recent drivers for your printer and install them.
In most cases this will solve the problem. If it doesn't, this is because your
printer manufacturer has not updated the driver to fix this problem. In this
case, we recommend (1) checking your Windows 98 CD to see whether it has an
appropriate driver (the problem is not believed to exist with the drivers that
are actually on your Windows CD), and (2) trying an earlier printer driver from
your printer manufacturer -- earlier drivers tended not to have this problem. If
you do these things and still can't get your printed output, please submit a
support request (support) and we will attempt to help you find a working
solution.
Q: Why isn't TimeCalc 2000™ computing my overtime correctly?
A: Before you use TimeCalc 2000™ to compute overtime, it is essential that
you tell the program how you want overtime computed. Go to the Settings
screen, and select the tab that says Break Deduction, Rounding & OT.
If you calculate overtime as any hours over 40 in a week, then you should set
Hours Over to 40, and Per to Week.
Some users might consider alternative methods, where policy is to pay overtime
for hours over 8 in a day. This setting allows you to compute overtime as your
company requires it.
Q: When I print the report, the data doesn't line up properly under the
columns. What's wrong?
A: You may have a printer font selected that is not fixed-pitch.
What this means is that some letters (like w) take more space than others (like
i). For the columns to line up, you need a fixed-pitch font -- where the space
required for a w is the same as for an i. Go into
Settings/Fonts and select a different font for the printer. We
recommend Courier New if you have it, but some others may work --
Lucida Console and OCR are often good alternative choices. All Windows systems
normally have at least one fixed-pitch font; if you are unable to find one, you
may need to ask that your system support person install one or more for you.
Q: I used the Export function to export my data to an Excel file. But when
I open the file with Excel, the time total values don't make sense. How can I
use the exported file?
A: When TimeCalc 2000's Export Wizard exports its data, it exports times in a
generic format, essentially, as a percentage of a 24-hour day. So,
for example, eight hours is represented as 0.33333333. This number can be
interpreted several ways by Excel (or any other program you're exporting to) --
it could be a number, a date, a time, a percentage -- anything represented by a
number. For it to be interpreted as a number of hours by Excel, you need to
tell Excel that it is a time value. To do this, in Excel, highlight
the result column, right click, and select Format Cells. Then
click the Number tab, and select Time -- this tells
Excel that the number in the field represents a time value. Finally, select the
time format you want Excel to display in -- usually, it is the first choice in
the list (like 13:30, without AM/PM). This should give you the time display
you're after. Keep in mind that you can always multiply the number by 24 within
Excel to get the proper result (as hours and 100ths of hours).
If your question isn't answered above, please submit a support request
here.
